Terms and Conditions:

Appointments:
We recommend treatments and spa packages are booked in advance to avoid disappointment. Appointments can be booked by telephone, through the website, Facebook or by email. Please ensure you have received confirmation of your appointment prior to arrival. On occasion, we may have late availability, so it is always worth contacting the spa to enquire.

Cancellation Policy:
A non-refundable appointment fee is required to secure all appointments. Card details are required at the time of booking appointments and can be made via telephone or through our online booking system. Cancel for free up to 24 hours (7 days for spa packages) ahead, otherwise you will be charged 50% of the service price for late cancellation or 100% for not showing up.

Appointment Times:
Upon your first visit, please complete a Client Consultation Form which will be send to you by email. Please arrive few minutes before your appointment time. We advise that late arrival to your appointment may result in the treatment time being reduced or cancelled if the treatment cannot be carried out within the time available, however full payment for the treatment will be required.

Completion of the Client Consultation Form will automatically subscribe you to our newsletter, should you not wish to be contacted, please advise a member of the team. We do not share your information with any third parties.

Gift Vouchers:
Gift vouchers can be purchased for specific treatments or for an amount. Gift Vouchers cannot be exchanged for cash or refunded and are valid for 12 months from the date of purchase (excluding ‘Special Offer‘ Gift Vouchers). Unfortunately, we are unable to accept Gift Vouchers which have expired or extend the valid date and the full amount of the Gift Voucher must be used, as we are unable to refund or retain any unused balance. The Gift Voucher code should be provided at the time of booking the appointment. Should the Gift Voucher not be provided upon arrival, full payment of the treatment will be required.

Internet Product Purchases:
We endeavour to dispatch your order within 3 working days (subject to stock and availability) via Royal Mail Postal Service which can take up to 5 days to arrive. Please allow 5-7 working days to receive your product.